Working alongside Kraemer North America on the I-25 & Arapahoe Interchange Reconstruction project, focus turned toward construction of sound walls along Yosemite Street and Arapahoe Road and burying overhead power lines to accommodate these walls. To do this, crews had to cut power to 18 homes in the Walnut Hills neighborhood.
CIG conducted vital communication support, providing each affected homeowner with accurate and timely information to help them prepare for the inconveniences. We began by crafting a communication work plan that outlined activity logistics, potential issues, key messages, communication tools and tactics, and communication goals and objectives. This document served as a checklist for the public information team to ensure appropriate communication tools were used during proactive communications. The work plan also took into account virtually every potential pitfall; foul weather contingencies, upcoming religious holidays and even the possibility of a sick child home from school on the day of the power outage. Being well prepared lessened the likelihood of something catching us by surprise.