The Human Nature of Business
At a time when communication is nearly synonymous with technology, we need to remember the importance of person-to-person, human interaction in the world of business.
Face-to-face interaction is fundamental to communication and leadership. I wish that all university business schools taught this simple premise in their course work. I believe we need to learn how to strike the balance between when to rely on electronic communication and when to interact face to face. It can make all the difference in building relationships, growing credibility and nurturing trust.
The world is complex. We are bombarded with information. There are job insecurities; pressure for results that move any number of “needles.” We are pelted with conflicting priorities. Leaders have to be qualified to fill the role of interpreter for their teams and firms. This reduces confusion, minimizes misunderstanding and shines the light on the correct path forward.
It isn’t just a matter of giving the right message or providing the right training. Leaders have to be accountable to their words and their behaviors. Leaders can be “grown,” trained and developed. And beyond these things, they need to follow through on the direction they provide and measure the results.
With their “eyes on the prize,” they need to build trust and credibility by sharing a clear vision of their business goals. More importantly, they need to come out of their conference room and board room cocoons and talk face-to-face with the people doing the work. By demonstrating they are accessible and showing their understanding of the tough work in the trenches, they will build successful teams and firms. Business success and employee engagement demand the human touch.
Posted by .(JavaScript must be enabled to view this email address) on 11/10 at 08:10 AM
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This is true, the world also recognize!!!
World of increasingly rapid change, in the last two decades has been so rapid technological developments have an impact that touches every aspect of human life. One thing that is growing very rapidly and becomes the trigger of the existing development is communication.
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Posted by STC Technologies on 04/04 at 12:49 AM
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Posted by .(JavaScript must be enabled to view this email address) on 04/13 at 08:31 AM
Yes the human nature of business should be preserved. Though advance technology makes the communication possible for distant transaction of a business yet a face to face conversation is still needed. That’s why businessmen travel from country to country to personally talk with their concerned affiliates. Anyway, thanks for sharing, it’s nice to be reminded.
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