Walnut Hills Power Outages

Working alongside Kraemer North America on the I-25 & Arapahoe Interchange Reconstruction project, focus turned toward construction of sound walls along Yosemite Street and Arapahoe Road and burying overhead power lines to accommodate these walls. To do this, crews had to cut power to 18 homes in the Walnut Hills neighborhood.

CIG conducted vital communication support, providing each affected homeowner with accurate and timely information to help them prepare for the inconveniences. We began by crafting a communication work plan that outlined activity logistics, potential issues, key messages, communication tools and tactics, and communication goals and objectives. This document served as a checklist for the public information team to ensure appropriate communication tools were used during proactive communications. The work plan also took into account virtually every potential pitfall; foul weather contingencies, upcoming religious holidays and even the possibility of a sick child home from school on the day of the power outage. Being well prepared lessened the likelihood of something catching us by surprise.

 

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The project team identified houses and residents impacted by the upcoming power outages to formulate the communications work plan.

Notification letters were emailed or hand delivered to each affected household just prior to their scheduled outage.

CIG even communicated safety tips for operating the project-loaned generators to homeowners who took advantage of this benefit.

More than a month before the outages began, CIG distributed fact sheets explaining the work to affected homeowners and the Walnut Hills Board of Directors. Following the initial notification, letters were emailed or hand delivered to each affected household just prior to their scheduled outage. To ease the residents’ concerns, the PI team shared a list of coping mechanisms and placed reminder phone calls to each homeowner the day before their scheduled outage.

The internal team was also updated weekly on progress and CIG served as a liaison between the homeowners and Kraemer, passing along to the contractor any of the homeowners’ needs. This coordination was critical to track any schedule changes and to make sure residents received ample notification.

In the end, this impactful work activity went smoothly with no complaints; something we attribute to the extensive proactive communication efforts.