Feeling heard is different from being heard.

Hampden Avenue Corridor Study

Southeast Denver was developed in the 1950s-1970s – when vehicles were the primary mode of transportation. As a result, its transportation artery Hampden Avenue was built to accommodate cars. But as travel habits have changed over time and a greater emphasis has been placed on multi-modal options, Hampden Avenue has remained in the past – leading to problems with safety and connectivity. And, like many areas of the city, Southeast Denver is experiencing rapid population growth – putting even more pressure on Hampden Avenue, which serves residents, visitors, shoppers and employers alike.

In 2017, the City of Denver began studying ways to improve the Hampden Avenue corridor to enhance mobility and reinvigorate the area to better reflect the values of the community. Denver’s Public Works Department led the project, known as the Hampden Avenue Corridor Study, with support from several agencies and consultants, including CH2M who brought CIG on board for public information support.

CIG’s primary role was to gather input from the community about their priorities for the Hampden Corridor – what they needed, what they wanted, and what they envisioned for the future of their neighborhoods. But before we could start gathering input from the public, we needed to educate them about the project and raise awareness of the benefits and value of the study.

Previous Slide
Next Slide

We started by designing a logo and brand identify for the Hampden Avenue Corridor Study to reflect its vision and give the project a memorable public face.

CIG also developed informational materials including a fact sheet, flyers and door hangers to promote upcoming events and opportunities to provide feedback.

To gather public input, CIG planned and executed three events – a community picnic and two town hall public meetings.

To gather public input, CIG planned and executed three events – a community picnic and two town hall public meetings.

But we know it’s not enough to simply get people in a room to talk about their ideas. So CIG sought creative tactics to engage attendees and gather meaningful, productive input at these events. We created a simple, yet effective, voting system using mason jars and pebbles and asked attendees to vote for features that were most important to them. We also offered opportunities for guests to answer open-ended survey questions and comment cards about what they love about their neighborhood and what they want to see happen there in the future, in order to capture a wide range of issues and perspectives. In the final town hall meeting, we rolled out large plot maps of the entire corridor length and invited attendees to mark up the maps with targeted feedback.

In total, more than 650 people attended the three events. CIG gathered nearly 500 written responses and additional comments on poster boards and maps – allowing CH2M to gather ample feedback and ideas from the community to inform the Hampden Avenue Corridor Study. We learned that the majority of community members were supportive of the proposed vision for Hampden Avenue, and gained valuable insights that will help shape the future of southeast Denver.

CIG knows the importance of making sure people not only feel heard, but truly are heard.

Through our years of experience, CIG knows the importance of making sure people not only feel heard, but truly are heard – especially when it comes to something as important as the future of the place they call home. CIG’s approach to public feedback and our ability to integrate with the community allowed us to not only hear what they had to say, but do so in a constructive, collaborative manner. We provided actionable feedback to inform the Hampden Avenue Corridor Study and impact the future of this evolving neighborhood.